FAQ
We offer free ground shipping to the US Lower 48 states for orders over $100. We currently do not offer shipments outside of the continental U.S. Orders of in stock items are processed within 1-2 business days of order. Made-to-order items require 3-5 business days to produce and 1-2 business days to process prior to shipping.
Once an item is shipped, we are no longer responsible for the order. Leslie Lenhart is not liable for lost, damaged or stolen items. We do not refund packages lost in transit and are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered.
We will send you and email with tracking information once your order ships. If you do not receive an email, please reach out to us at hello@leslielenhart.com.
We currently ship to the continental U.S. only.
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You can find the full Summer Solstice Collection of Leslie Lenhart products at Loveweld stores in Austin, TX:
Loveweld Flagship
632 N. Lamar
Austin, TX 78703
Loveweld SoCo
603 S. Congress Ave, Ste E
Austin, TX 78704
We will do our best to produce made-to-order products within 5 business days of receipt of order and will ship within 1 to 2 business days upon their completion. Shipping time will depend on customer location and shipping method selected at checkout.
We love working with our customers to customize our products to your taste. Please reach out to us at hello@leslielenhart.com to setup an appointment.
Returns
We accept returns on all full-priced products in their original condition, unworn and unused, with all tags attached and any related accessories or instruction booklets included within 14 days of receipt. Returns meeting these conditions will be issued a full refund, minus shipping costs, to the original form of payment. Please note that the customer is responsible for all return shipping costs. Any return received after 14 days will be returned to sender.
Custom-made products are not eligible for return or exchange.
To initiate a return, please login to your account using this link.
Returns can take up to 7 days after delivery to process. Once your return is processed, you will receive an email confirmation. Upon return being processed, your refund can take approximately 2-7 business days to update, depending on your banking partner.
Exchanges
If your item is within the terms of our return policy, you are eligible to return your item for store credit to use towards a new purchase minus the cost of return shipping.
Each piece is hand-crafted with love and made to last for years with proper care. See our jewelry care guide here.
Our goal at Leslie Lenhart is to provide high quality pieces that will last for years to come. To that end, we warranty all of our products purchased through leslielenhart.com or in-person events against manufacturing defects at no charge for one year after purchase. Our warranty does not cover damage considered normal wear and tear or chips, tarnishing, or other damage caused by misuse of the piece. Additional fees may be required if valuable components are determined to be unrepairable or missing from the piece.
Please visit our Contact form to submit a warranty request.
For purchases outside of our warranty policy, repairs will be subject to a fee assessed on a case-by-case basis.
Please visit our Contact form to submit a repair request so we can determine whether a repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.